Early AI models hallucinated. Now, agents ingest technical docs in real-time to verify compliance and resolve inquiries accurately.
A global communications platform processing over 7 billion monthly conversations across 6 billion users worldwide for more than 4,000 enterprise customers.
Traditional contact centers could not scale to meet support demands, but early AI experiments failed due to frequent hallucinations that endangered...
“Instruction following and limiting hallucination were key traits. We also needed a model with the right characteristics—kind, patient, and empathetic—to properly serve users in support settings.”
AI communications platform for chat, voice, and video integration.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
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