Early AI models hallucinated. Now, agents ingest technical docs in real-time to verify compliance and resolve inquiries accurately.
A global communications platform processing over 7 billion monthly conversations across 6 billion users worldwide for more than 4,000 enterprise customers.
Traditional contact centers could not scale to meet support demands, but early AI experiments failed due to frequent hallucinations that endangered...
“Instruction following and limiting hallucination were key traits. We also needed a model with the right characteristics—kind, patient, and empathetic—to properly serve users in support settings.”
AI communications platform for chat, voice, and video integration.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
Sendbird's Automated customer support is part of this use case:
Related implementations across industries and use cases
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Isolated tools bottlenecked remote work. Now, Slack emojis trigger code merges and prototypes launch live in customer calls.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Analyzing 10TB of weekly telemetry took IT specialists days. Now, engineers ask AI in natural language to instantly retrieve charts.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Early AI models hallucinated. Now, agents ingest technical docs in real-time to verify compliance and resolve inquiries accurately.
A global communications platform processing over 7 billion monthly conversations across 6 billion users worldwide for more than 4,000 enterprise customers.
Traditional contact centers could not scale to meet support demands, but early AI experiments failed due to frequent hallucinations that endangered...
“Instruction following and limiting hallucination were key traits. We also needed a model with the right characteristics—kind, patient, and empathetic—to properly serve users in support settings.”
AI communications platform for chat, voice, and video integration.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
Sendbird's Automated customer support is part of this use case:
Related implementations across industries and use cases
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Isolated tools bottlenecked remote work. Now, Slack emojis trigger code merges and prototypes launch live in customer calls.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Riders faced 40-minute waits as agents juggled four chats. AI now resolves issues in seconds, freeing humans for sensitive cases.
Serial testing bottlenecked development. Now, parallelized checks validate hundreds of complex conversation paths in seconds.
A solo operator was firefighting volume. AI now resolves 50k monthly inquiries, freeing humans to handle complex enterprise cases.
Analyzing 10TB of weekly telemetry took IT specialists days. Now, engineers ask AI in natural language to instantly retrieve charts.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.