Key results
Annual Value Saved
$5.7M
Annual Time Savings
160k hours
Savings Per Article
30 mins
Result highlights
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The story
One of the world's largest professional services networks, with 400,000 employees and a service desk managing over a million tickets annually across 21 languages.
Routine IT and HR requests distracted staff from client service. Complex escalations forced agents to sift through hard-to-decipher notes and ask...
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Quotes
“At the end of the day, we are a people business. It is the knowledge and the assurance from our 400,000 employees that make the global organization special. That’s why human intelligence needs to be embedded throughout AI processes.”
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The company
EY
ey.comGlobal professional services for assurance, tax, consulting, and strategy.
IndustryFinancial Services
LocationLondon, England, UK
Employees100K+
Founded1989