AI case study

West MonroeEmployee support

Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.

Published|2 months ago

Key results

Annual Savings
$1.4M
Cost Reduction
40%
Setup Time
<30 mins
vs 3-4 days

Result highlights

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The story

Context

A business and technology consulting firm with over 2,000 employees, where 80% of staff work onsite at client engagements.

Challenge

Billable consultants faced fragmented support channels and manual software provisioning that took three to four days to complete. Every hour of...

Solution
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Scope & timeline

  • Deployed in under 90 days

Quotes

The company

West Monroe logo

West Monroe

westmonroe.com

Business and technology consulting firm specializing in digital transformation.

IndustryProfessional Services
LocationChicago, IL, USA
Employees1K-5K
Founded2002

The AI provider

Agentic AI platform for automating enterprise employee support and workflows.

IndustrySoftware & Platforms
LocationMountain View, CA, USA
Employees251-1K
Founded2016

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