Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
A business and technology consulting firm with over 2,000 employees, where 80% of staff work onsite at client engagements.
Billable consultants faced fragmented support channels and manual software provisioning that took three to four days to complete. Every hour of...
“Moveworks met our employees where they were—in Teams or Slack—and resolved over 8,000 tickets last year. That’s $1.4M in cost savings and a huge boost to productivity.”
Business and technology consulting firm specializing in digital transformation.
Global complexity forced heavy reliance on outside counsel. Teams now run jurisdictional comparisons in-house, cutting external spend.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.
IT reporting took 10 mins while shoppers waited. AI now captures tickets via voice or text, cutting resolution time from 2 hours to 30 mins.