Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
A global managed services provider with 1,500 employees delivering cybersecurity and cloud infrastructure to small and mid-sized businesses.
Customers waited six minutes to connect with support engineers, while manual triage of routine tasks consumed valuable technical resources. The...
“We wanted a technology partner that could scale with our business. ServiceNow was a perfect match. Our decision paid off and we’re now delivering more effective services, faster, to help customers grow.”
Managed IT services, cybersecurity, and cloud infrastructure for mid-market firms.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Thrive's IT support automation is part of this use case:
Related implementations across industries and use cases
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Teams manually reviewed dashboards after IT issues occurred. Now, AI predicts failures and hands engineers 1-minute resolution plans.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Engineers manually pieced together context across tools. Now, AI agents in Slack surface data and suggest fixes instantly.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
A global managed services provider with 1,500 employees delivering cybersecurity and cloud infrastructure to small and mid-sized businesses.
Customers waited six minutes to connect with support engineers, while manual triage of routine tasks consumed valuable technical resources. The...
“We wanted a technology partner that could scale with our business. ServiceNow was a perfect match. Our decision paid off and we’re now delivering more effective services, faster, to help customers grow.”
Managed IT services, cybersecurity, and cloud infrastructure for mid-market firms.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Thrive's IT support automation is part of this use case:
Related implementations across industries and use cases
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Teams manually reviewed dashboards after IT issues occurred. Now, AI predicts failures and hands engineers 1-minute resolution plans.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Engineers manually pieced together context across tools. Now, AI agents in Slack surface data and suggest fixes instantly.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.