Key results
Semiannual Savings
21k hours
TTR Reduction
63%
Connection Time
<1 min
vs 6 minutes
Result highlights
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The story
A global managed services provider with 1,500 employees delivering cybersecurity and cloud infrastructure to small and mid-sized businesses.
Customers waited six minutes to connect with support engineers, while manual triage of routine tasks consumed valuable technical resources. The...
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Quotes
“We wanted a technology partner that could scale with our business. ServiceNow was a perfect match. Our decision paid off and we’re now delivering more effective services, faster, to help customers grow.”
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The company
Thrive
thrivenextgen.comManaged IT services, cybersecurity, and cloud infrastructure for mid-market firms.
IndustryTechnology
LocationFoxborough, MA, USA
Employees1K-5K
Founded2000