Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
A global managed services provider with 1,500 employees delivering cybersecurity and cloud infrastructure to small and mid-sized businesses.
Customers waited six minutes to connect with support engineers, while manual triage of routine tasks consumed valuable technical resources. The...
“We wanted a technology partner that could scale with our business. ServiceNow was a perfect match. Our decision paid off and we’re now delivering more effective services, faster, to help customers grow.”
Managed IT services, cybersecurity, and cloud infrastructure for mid-market firms.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Thrive's IT support automation is part of this use case:
Related implementations across industries and use cases
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Teams manually reviewed dashboards after IT issues occurred. Now, AI predicts failures and hands engineers 1-minute resolution plans.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
A global managed services provider with 1,500 employees delivering cybersecurity and cloud infrastructure to small and mid-sized businesses.
Customers waited six minutes to connect with support engineers, while manual triage of routine tasks consumed valuable technical resources. The...
“We wanted a technology partner that could scale with our business. ServiceNow was a perfect match. Our decision paid off and we’re now delivering more effective services, faster, to help customers grow.”
Managed IT services, cybersecurity, and cloud infrastructure for mid-market firms.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Thrive's IT support automation is part of this use case:
Related implementations across industries and use cases
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Teams manually reviewed dashboards after IT issues occurred. Now, AI predicts failures and hands engineers 1-minute resolution plans.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.