300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
The UK’s largest business process outsourcer employs 32,000 people across eight countries and processes 300,000 job applications annually.
Processing massive applicant volumes created pressure to speed up hiring without sacrificing the personal candidate experience. Internally, employees...
“I would describe the Workday effect within Capita as profound. It’s enabled our colleagues to spend more time serving customers, rather than transacting internal people processes.”
Business process outsourcing and professional services for public and private sectors.
Cloud platform for enterprise human resources, finance, and business planning.
Global complexity forced heavy reliance on outside counsel. Teams now run jurisdictional comparisons in-house, cutting external spend.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Siloed data and anxiety held back adoption. HR’s "Middle Out" strategy unified systems, turning scattered docs into trusted answers.
Staff struggled to draft goals on static forms. Now, AI generates clear objectives, prepping employees for meaningful manager talks.