Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
A division of a global professional services group operating in 28 countries with over 3,000 active customers.
Employees found it difficult to navigate complex HR systems and locate policy documents, resulting in a high volume of routine support queries. This...
“Since implementing the Joule capability in SuccessFactors HCM, we’ve seen a significant improvement in how fast employees find the HR information they need and how many routine HR queries are resolved without involving HR support.”
HR consulting, HRIS implementation, and payroll outsourcing services.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
HR Path's Employee self-service is part of this use case:
Related implementations across industries and use cases
HR tasks required specific tool knowledge. Now, staff use natural language to draft roles and book leave instantly.
Rapid growth overloaded HR with manual drafting. Generative AI now writes job descriptions and answers policy queries instantly.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Consultants lost hours guiding hires through data silos. Now, an AI copilot retrieves answers instantly, freeing teams for client work.
Finding policies in SharePoint was a manual slog. Custom agents now surface answers instantly, saving 9,000 employee hours per month.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Staff spent days reformatting resumes from JPEGs and text messages. Now, AI extracts skills into standard drafts for human review.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Staff struggled to navigate complex systems. Now, an AI assistant in Teams answers policy questions and retrieves forms.
A division of a global professional services group operating in 28 countries with over 3,000 active customers.
Employees found it difficult to navigate complex HR systems and locate policy documents, resulting in a high volume of routine support queries. This...
“Since implementing the Joule capability in SuccessFactors HCM, we’ve seen a significant improvement in how fast employees find the HR information they need and how many routine HR queries are resolved without involving HR support.”
HR consulting, HRIS implementation, and payroll outsourcing services.
SAP is an enterprise software company that provides comprehensive business solutions for data management and digital transformation across various industries.
HR Path's Employee self-service is part of this use case:
Related implementations across industries and use cases
HR tasks required specific tool knowledge. Now, staff use natural language to draft roles and book leave instantly.
Rapid growth overloaded HR with manual drafting. Generative AI now writes job descriptions and answers policy queries instantly.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Consultants lost hours guiding hires through data silos. Now, an AI copilot retrieves answers instantly, freeing teams for client work.
Finding policies in SharePoint was a manual slog. Custom agents now surface answers instantly, saving 9,000 employee hours per month.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Staff spent days reformatting resumes from JPEGs and text messages. Now, AI extracts skills into standard drafts for human review.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.