Key results
Task Time Reduction
3%
Weekly Workload Savings
2 hours
Support Case Reduction
7%
Result highlights
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The story
A division of a global professional services group operating in 28 countries with over 3,000 active customers.
Employees found it difficult to navigate complex HR systems and locate policy documents, resulting in a high volume of routine support queries. This...
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Quotes
“Since implementing the Joule capability in SuccessFactors HCM, we’ve seen a significant improvement in how fast employees find the HR information they need and how many routine HR queries are resolved without involving HR support.”
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The company
HR Path
hr-path.comHR consulting, HRIS implementation, and payroll outsourcing services.
IndustryTechnology
LocationSão Paulo, SP, Brazil
Employees1K-5K
Founded2001