Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
A global telecommunications company expanding operations and managing support services for a diverse workforce.
Support channels were fragmented across email, chat, and portals, creating friction between IT and HR departments. Approval processes were...
Networking systems, software, and services for high-speed connectivity and AI.
Agentic AI platform for automating enterprise employee support and workflows.
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15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Teams relied on manual triage across disparate tools. AI agents now automate routing and answers, saving 410,000 hours annually.
15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
Single-turn bots couldn't manage complex daily routines. Now, specialized AI agents break down and orchestrate multistep user schedules.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Writing case notes consumed support staff. GenAI now drafts summaries instantly, saving IT and HR nearly 10 hours of work every day.
Operations relied on local Excel sheets. Custom LLMs now translate tickets instantly and automate approvals across 600 sites.