Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
A global telecommunications company expanding operations and managing support services for a diverse workforce.
Support channels were fragmented across email, chat, and portals, creating friction between IT and HR departments. Approval processes were...
Networking systems, software, and services for high-speed connectivity and AI.
Agentic AI platform for automating enterprise employee support and workflows.
Ciena's Employee support is part of this use case:
Related implementations across industries and use cases
15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
A global telecommunications company expanding operations and managing support services for a diverse workforce.
Support channels were fragmented across email, chat, and portals, creating friction between IT and HR departments. Approval processes were...
Networking systems, software, and services for high-speed connectivity and AI.
Agentic AI platform for automating enterprise employee support and workflows.
Ciena's Employee support is part of this use case:
Related implementations across industries and use cases
15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
15 agents were overwhelmed by 30,000 employees. Now, GenAI resolves routine tickets 24/7, escalating only sensitive cases to humans.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Manual fine-tuning held back deployment. Automated optimization cut inference time 63% and agent routine work by over 50%.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.