Key results
Saved Per Incident
15-25 mins
Daily Savings Per Expert
5-6 mins
Automation Growth
38%
Result highlights
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The story
A global digital business services company employs nearly 500,000 people across 100 countries, speaking over 300 languages and dialects.
Managing support across six disparate ticketing platforms created friction, requiring manual coordination via emails and attachments for simple...
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Quotes
“We’re in the business of delighting customers.”
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The company
Teleperformance
teleperformance.comDigital business services and customer experience management provider.
IndustryTechnology
LocationParis, Île-de-France, France
Employees100K+
Founded1978