IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
A global digital business services company employs nearly 500,000 people across 100 countries, speaking over 300 languages and dialects.
Managing support across six disparate ticketing platforms created friction, requiring manual coordination via emails and attachments for simple...
“We’re in the business of delighting customers.”
Digital business services and customer experience management provider.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Teleperformance's IT service desk is part of this use case:
Related implementations across industries and use cases
Finding answers meant digging through siloed systems. An AI assistant now queries across ERP and SharePoint to resolve requests instantly.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Consultants lost hours sifting through manuals. AI now mines 250 million lines of code to answer technical queries instantly.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
A global digital business services company employs nearly 500,000 people across 100 countries, speaking over 300 languages and dialects.
Managing support across six disparate ticketing platforms created friction, requiring manual coordination via emails and attachments for simple...
“We’re in the business of delighting customers.”
Digital business services and customer experience management provider.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Teleperformance's IT service desk is part of this use case:
Related implementations across industries and use cases
Finding answers meant digging through siloed systems. An AI assistant now queries across ERP and SharePoint to resolve requests instantly.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Consultants lost hours sifting through manuals. AI now mines 250 million lines of code to answer technical queries instantly.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.