Key results
Ticket Deflection
up to 80%
Result highlights
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The story
A leading EMEA digital solutions provider with 5,600 employees operates across 80 locations, using a "customer-zero" strategy to test technologies internally before client deployment.
Critical business data was fragmented across siloed ERP, CRM, and SharePoint systems, making it difficult for employees to locate information...
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Quotes
“The benefit of the ServiceNow AI Platform is that it is scalable, and we have the newest technology right in our hands.”
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The company
CANCOM
cancom.comHybrid IT service provider for digital transformation and infrastructure management.
IndustryTechnology
LocationMunich, BY, Germany
Employees5K-10K
Founded1992
Scope & timeline
- 2x internal adoption rate in one year