Scheduling a single interview took days across a 20-step process. SIEA now books in real time—record: 9 seconds.
A Singaporean telecommunications conglomerate serving over 770 million customers, with 25,000 employees across Asia Pacific and roughly 4,000 hires per year.
With more than 20 steps in the hiring process, recruiters spent most of their time on logistics: scheduling interviews, managing last-minute changes,...
“This gap between business speed and hiring speed had become impossible to ignore.”
Mobile, broadband, and digital television services for consumers and enterprises.
Cloud platform for enterprise human resources, finance, and business planning.
Singtel's Recruiting automation is part of this use case:
Related implementations across industries and use cases
Managers used personal phones to text thousands of applicants. Now, an AI screens candidates and books interviews directly into calendars.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
Managers used personal phones to text thousands of applicants. Now, an AI screens candidates and books interviews directly into calendars.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Scheduling a single interview took days across a 20-step process. SIEA now books in real time—record: 9 seconds.
A Singaporean telecommunications conglomerate serving over 770 million customers, with 25,000 employees across Asia Pacific and roughly 4,000 hires per year.
With more than 20 steps in the hiring process, recruiters spent most of their time on logistics: scheduling interviews, managing last-minute changes,...
“This gap between business speed and hiring speed had become impossible to ignore.”
Mobile, broadband, and digital television services for consumers and enterprises.
Cloud platform for enterprise human resources, finance, and business planning.
Singtel's Recruiting automation is part of this use case:
Related implementations across industries and use cases
Managers used personal phones to text thousands of applicants. Now, an AI screens candidates and books interviews directly into calendars.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Recruiters lost 40% of their time to manual scheduling. An AI agent now handles coordination, letting candidates self-book via chat.
Managers used personal phones to text thousands of applicants. Now, an AI screens candidates and books interviews directly into calendars.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Routine queries burdened HR. Now, an AI WhatsApp agent instantly answers remote factory workers, escalating complex issues to HR.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.