Every staffer explained procedures differently, stretching questions into 10-email threads. Videos gave everyone the same answer, on demand.
A small IT support team managing dedicated applications and services for several thousand internal and external users at a Japanese telecommunications company.
The team relied on written manuals for operating procedures, but interpretation varied by reader and wording varied by staff member, turning routine...
“The biggest change was that we could standardize the explanation. With documents, interpretation and wording could vary depending on the reader or the person explaining it. With video, everyone can review the same information in a clear and consistent way. It also became easier to update only the necessary sections when something changes.”
Japanese mobile carrier providing wireless, broadband, and digital services.
AI video generation platform using synthetic avatars and text-to-speech.
SoftBank's Training videos is part of this use case:
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Every staffer explained procedures differently, stretching questions into 10-email threads. Videos gave everyone the same answer, on demand.
A small IT support team managing dedicated applications and services for several thousand internal and external users at a Japanese telecommunications company.
The team relied on written manuals for operating procedures, but interpretation varied by reader and wording varied by staff member, turning routine...
“The biggest change was that we could standardize the explanation. With documents, interpretation and wording could vary depending on the reader or the person explaining it. With video, everyone can review the same information in a clear and consistent way. It also became easier to update only the necessary sections when something changes.”
Japanese mobile carrier providing wireless, broadband, and digital services.
AI video generation platform using synthetic avatars and text-to-speech.
SoftBank's Training videos is part of this use case:
Related implementations across industries and use cases
Labor shortages and high turnover bottlenecked call centers. Now, staff use an AI assistant to accelerate responses and cut wait times.
At £850 a video, every curriculum update was a vendor invoice and a wait. AI avatars brought production in-house — edits now take minutes.
Boldyn Networks replaced static courses with interactive Synthesia AI videos, lifting course completion rates to 95%.
Traditional video was too labor-intensive for regional teams to run locally. Across 80 countries, they now create and translate their own.
English-only slides couldn't reach 25,000 technicians in vans and on job sites. AI video, culturally tailored for each region, finally did.
Duplicated effort and fragmented knowledge slowed 150+ app releases. 120+ AI assistants cut timelines 15% and lifted productivity 20–25%.
Siloed tools left the SOC blind to threats spanning satellites to cloud. AI now closes most cases automatically, in seconds.
AI costs scattered across teams with no owner, no baseline. A single view surfaced the true scale—two-thirds was labor, not compute.
Answers scattered across hundreds of SharePoint docs drove repetitive support tickets. An air-gapped AI now surfaces them in seconds.