AI case study

EcolabIncident response

Engineers manually scoured dashboards to investigate alerts. Now, they query an AI agent to pinpoint root causes and surface exact fixes.

Published

Key results

Fewer Daily Alerts
<10

Result highlights

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The story

Context

A global provider of food safety and resource management solutions with over 100 years in operation, running site reliability teams that monitor approximately 550 Azure cloud resources within a single application monolith.

Challenge

SRE teams fielded 30-40 performance alerts daily, manually navigating multiple dashboards and data sources to diagnose each incident. The reactive...

Solution
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Quotes

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The company

Water, hygiene, and infection prevention services for global industrial markets.

IndustryIndustrial & Manufacturing
LocationSt. Paul, MN, USA
Employees10K-50K
Founded1923

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Ecolab's Incident response is part of this use case:

Cybersecurity
36 case studies(+127% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
3.4Moderatewithin IT

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