AI case study

EcolabIncident response

Engineers manually scoured dashboards to investigate alerts. Now, they query an AI agent to pinpoint root causes and surface exact fixes.

Published|6 months ago

Key results

Daily Alerts
<10

Result highlights

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The story

Context

A global manufacturing enterprise manages a highly complex IT environment containing approximately 550 Microsoft Azure resources within a single architectural monolith.

Challenge

Site reliability engineering teams were inundated with up to 40 daily performance alerts. Investigating these incidents required manually navigating...

Solution
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Quotes

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The company

Water, hygiene, and infection prevention services for global industrial markets.

IndustryIndustrial & Manufacturing
LocationSt. Paul, MN, USA
Employees10K-50K
Founded1923

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Ecolab's Incident response is part of this use case:

Cybersecurity
37 case studies(+417% YoY)
Proven impact?
LowModerateVery Strong
3.0Moderate
3.2Moderatewithin IT

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