AI case study

NulabIncident response

A small team manually investigated alerts across 35 AWS accounts. Now, engineers use AI chat to instantly pinpoint system anomalies.

Published

Key results

Alert Triage Time
<5 mins
Investigation Time
4 mins

Result highlights

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The story

Context

A collaboration software provider supporting over four million users and 15,000 organizations relies on a core platform spanning 50 services, 1,500 containers, and 35 AWS accounts.

Challenge

A small Site Reliability Engineering team struggled with the cognitive load of monitoring an increasingly complex infrastructure. Routine...

Solution
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Quotes

“Bits AI SRE is not just automation. It fundamentally changes how we approach incident response and reliability as a team.”

– Hisatomo Futahashi, Principal Engineer at Nulab, Nulab
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The company

Nulab logo

Nulab

nulab.com

Team collaboration and project management software suite.

IndustrySoftware & Platforms
LocationFukuoka, Japan
Employees51-250
Founded2004

The vendor

Datadog logo

Datadog

datadoghq.com

Observability and security platform for cloud-scale monitoring and analytics.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees5K-10K
Founded2010

Use case

Nulab's Incident response is part of this use case:

Cybersecurity
36 case studies(+250% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
3.5Moderatewithin IT
View 36 case studies for cybersecurityExplore cybersecurity clusters

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