AI case study

NulabIncident response

A small team manually investigated alerts across 35 AWS accounts. Now, engineers use AI chat to instantly pinpoint system anomalies.

Published|today

Key results

Alert Triage Time
<5 mins
Investigation Time
4 mins

Result highlights

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The story

Context

A collaboration software provider supporting over four million users and 15,000 organizations relies on a core platform spanning 50 services, 1,500 containers, and 35 AWS accounts.

Challenge

A small Site Reliability Engineering team struggled with the cognitive load of monitoring an increasingly complex infrastructure. Routine...

Solution
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Quotes

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The company

Team collaboration and project management software suite.

IndustrySoftware & Platforms
LocationFukuoka, Japan
Employees51-250
Founded2004

The vendor

Observability and security platform for cloud-scale monitoring and analytics.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees5K-10K
Founded2010

Use case

Nulab's Incident response is part of this use case:

Cybersecurity
37 case studies(+417% YoY)
Proven impact?
LowModerateVery Strong
3.0Moderate
3.2Moderatewithin IT

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