Rigid bots failed on vague queries like "W-2 issue." GenAI now pulls live user context to resolve tickets or route them precisely.
A unified workforce platform combining HR, IT, and Finance applications for over 10,000 businesses and 400,000 individual users.
A legacy decision-tree system required heavy manual maintenance and struggled with vague queries like 'W-2 issue' or complex termination flows....
“Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along the way. We are very happy with our results and are looking forward to partnering further with Decagon.”
HR, payroll, and IT management platform for global workforce operations.
Generative AI platform for automated enterprise customer support and workflows.
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