Seasonal spikes forced Checkr to double staff. Now, an AI agent resolves 69% of cases—and passes the same compliance exams as humans.
A background check and screening platform serving over 100,000 customers who hire millions of candidates annually.
Extreme seasonality forced the operations team to double its headcount from 50 to 100 agents during peak hiring periods. Managing over 20 distinct...
“The hardest part of compliance-heavy responses is avoiding sounding robotic—even human agents struggle with that. To address this, we trained our AI agent on our quality rubric, ensuring the AI agent could tailor responses within strict compliance guardrails while still maintaining a natural, supportive tone. In addition, we had our AI agent take the same FCRA compliance exam as our human agents. It passed, and we plan to continue certifying it regularly.”
AI-powered background screening platform for employment and trust decisions.
AI customer service automation platform for messaging, voice, and email.
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