AI case study

BasetenExpert Q&A

One AE held the team's institutional knowledge—90% of his day in Slack. A digital double in his voice freed him to sell.

Published

Key results

Weekly Time Savings
50 hours
Response Time Reduction
~20s
vs 30 minutes

Result highlights

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The story

Context

A software company whose institutional knowledge was fragmented across Gong, Salesforce, and Slack, with new hires depending on a handful of long-tenured employees for everything from product context to process guidance.

Challenge

The first account executive was spending 90% of his day answering internal Slack questions, leaving no capacity for actual sales work. Expert...

Solution
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Scope & timeline

  • 5-10x increase in daily questions asked

Quotes

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The company

Baseten logo

Baseten

baseten.co

Inference platform for deploying and scaling machine learning models in production.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2019

The vendor

A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2013

Use case

Baseten's Expert Q&A is part of this use case:

Enterprise Search
162 case studies(+5% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
4.4Moderatewithin Software & Platforms
2.9Lowwithin Knowledge Management

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