AI case study

HeidiKnowledge management

Teams across 150 countries had to wait or guess for answers trapped in colleagues' heads. Now, a central AI provides instant, searchable context.

Published|today

Key results

Saved per Month
260+ hours
Saved per Month on Knowledge Retrieval
200+ hours
Saved per Month via AI Agents
60+ hours

Result highlights

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The story

Context

An AI-powered healthcare platform that scaled from one country to more than 150 in a single year, supporting clinicians across 110 languages.

Challenge

As the company grew rapidly, critical knowledge about decisions, processes, and customers remained trapped in individual employees' heads. This...

Solution
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Scope & timeline

  • Under 24 hours to create a customer-facing prototype from concept

Quotes

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The company

AI-powered virtual care platform for healthcare providers and patients.

IndustryHealthcare Providers
LocationSydney, NSW, Australia
Employees51-250
Founded2021

The vendor

A new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2013

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