AI case study

ZapierKnowledge search

Tool freedom left knowledge scattered across systems no team would give up. Glean became the search layer on top—no migration required.

Published

Key results

Brief Creation Time Reduction
89%
Avg Ticket Resolution Time
30 mins
Ticket Deflection Increase
2.4x

Result highlights

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The story

Context

An AI orchestration platform connecting over 9,000 apps for millions of users, from startups to Fortune 500 companies, built on a culture of tool freedom where employees adopted whatever software fit their work.

Challenge

That freedom left knowledge scattered across internal tools with no single system of record. Consolidating platforms would have stripped teams of...

Solution
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Scope & timeline

  • 83% company-wide adoption of Glean

Quotes

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The company

No-code automation platform for connecting apps and orchestrating AI workflows.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees251-1K
Founded2011

The vendor

AI-powered enterprise search and assistant platform for workplace knowledge.

IndustrySoftware & Platforms
LocationPalo Alto, CA, USA
Employees251-1K
Founded2019

Use case

Zapier's Knowledge search is part of this use case:

Enterprise Search
163 case studies(-8% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
4.3Moderatewithin Software & Platforms

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