Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
A Canadian employment platform managing HR, payroll, and benefits for thousands of businesses experienced a five-fold growth in its user base, resulting in an average of 4,050 support tickets per month.
Support agents had to master a comprehensive suite of products but struggled to navigate a fragmented knowledge base. This created bottlenecks as...
“Our growth was fantastic, but our support system couldn’t keep up. Managing the ticket volume was a constant battle.”
HR, payroll, and employee benefits platform for small and medium businesses.
AI-powered customer service and employee experience software platform.
Employment Hero's Customer support is part of this use case:
Related implementations across industries and use cases
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
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Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Thousands of tables tracking the same metrics differently. No one knew which to trust — not humans, not AI. One governed layer changed that.
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39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Five-fold growth created service bottlenecks for agents. Now, an AI agent handles routine questions, freeing the team for complex problems.
A Canadian employment platform managing HR, payroll, and benefits for thousands of businesses experienced a five-fold growth in its user base, resulting in an average of 4,050 support tickets per month.
Support agents had to master a comprehensive suite of products but struggled to navigate a fragmented knowledge base. This created bottlenecks as...
“Our growth was fantastic, but our support system couldn’t keep up. Managing the ticket volume was a constant battle.”
HR, payroll, and employee benefits platform for small and medium businesses.
AI-powered customer service and employee experience software platform.
Employment Hero's Customer support is part of this use case:
Related implementations across industries and use cases
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
Routine changes buried staff as requests hit 500k. Agents now handle rescheduling and internal support, leaving complex cases to humans.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Agents were buried in common questions, with resolutions taking 3 hours. Now, an AI agent fields FAQs, freeing experts for complex cases.
Thousands of tables tracking the same metrics differently. No one knew which to trust — not humans, not AI. One governed layer changed that.
SThree people, three different AI answers. Grounded data sources fixed that — finance now has years of vendor spend at its fingertips.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.