Advisors spent calls buried in after-call paperwork. Now AI Copilot drafts summaries and surfaces knowledge live, freeing them for customers.
Norway's largest financial services group, managing customer conversations that are becoming rarer each year as more interactions move to digital channels.
A complex, heavily customized on-premises contact center environment made changes difficult and slowed the bank's ability to adapt as customer...
“We see that customers are calling us less and less each year, and sometimes they're just calling us once or twice a year. Those conversations are so important for us. That's why we set the North Star of delivering 100% customer satisfaction in each conversation we have with the customer.”
Largest financial services group in Norway offering banking, insurance, and asset management.
AI-powered customer experience orchestration platform for contact centers.
DNB's Advisor call assistance is part of this use case:
Related implementations across industries and use cases
Expertise lived in veteran operators' heads, calls were just voice recordings. Now AI transcribes, classifies and summarizes every call.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Every home-finance question meant a manual search through knowledge bases. AI handles it now—NBC retired the dedicated support line.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Fund launches needed 3-4 weeks of manual research each. Teams linked internal data, and strategic questions once skipped got asked.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Advisors spent calls buried in after-call paperwork. Now AI Copilot drafts summaries and surfaces knowledge live, freeing them for customers.
Norway's largest financial services group, managing customer conversations that are becoming rarer each year as more interactions move to digital channels.
A complex, heavily customized on-premises contact center environment made changes difficult and slowed the bank's ability to adapt as customer...
“We see that customers are calling us less and less each year, and sometimes they're just calling us once or twice a year. Those conversations are so important for us. That's why we set the North Star of delivering 100% customer satisfaction in each conversation we have with the customer.”
Largest financial services group in Norway offering banking, insurance, and asset management.
AI-powered customer experience orchestration platform for contact centers.
DNB's Advisor call assistance is part of this use case:
Related implementations across industries and use cases
Expertise lived in veteran operators' heads, calls were just voice recordings. Now AI transcribes, classifies and summarizes every call.
Manual processing blocked 24/7 support. Now, an AI agent resolves routine requests autonomously, freeing staff for relationship work.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Every home-finance question meant a manual search through knowledge bases. AI handles it now—NBC retired the dedicated support line.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Fund launches needed 3-4 weeks of manual research each. Teams linked internal data, and strategic questions once skipped got asked.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.