Every home-finance question meant a manual search through knowledge bases. AI handles it now—NBC retired the dedicated support line.
One of Canada's six leading financial institutions and the only major bank headquartered in Quebec, with 35,000 employees serving clients across personal banking, wealth management, and capital markets.
Branch advisers relied on manual searches through internal knowledge repositories to answer home-finance questions, creating delays and...
“We wanted a call center that was focused on outbound calls or complex situations. But that we got there within a few months was a great surprise for us.”
Retail and commercial banking services for individuals and businesses.
Cloud computing platform and on-demand infrastructure services.
National Bank of Canada's Branch adviser support is part of this use case:
Related implementations across industries and use cases
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Every session, sellers and analysts started from zero—explaining Stripe to AI that had never heard of it. Kai already knows the company.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Every home-finance question meant a manual search through knowledge bases. AI handles it now—NBC retired the dedicated support line.
One of Canada's six leading financial institutions and the only major bank headquartered in Quebec, with 35,000 employees serving clients across personal banking, wealth management, and capital markets.
Branch advisers relied on manual searches through internal knowledge repositories to answer home-finance questions, creating delays and...
“We wanted a call center that was focused on outbound calls or complex situations. But that we got there within a few months was a great surprise for us.”
Retail and commercial banking services for individuals and businesses.
Cloud computing platform and on-demand infrastructure services.
National Bank of Canada's Branch adviser support is part of this use case:
Related implementations across industries and use cases
Agents typed furiously while customers waited on hold. AI now summarizes calls, saving the team 250,000 hours annually.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
A team of 200 reps couldn't keep pace with 350K monthly WhatsApp inquiries. Now, AI agents instantly resolve routine loan updates.
Agents dug through a vast catalog for answers. Now, AI preps calls and surfaces instant insights for 300 remote employees.
Every session, sellers and analysts started from zero—explaining Stripe to AI that had never heard of it. Kai already knows the company.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.