AI case study

Discovery BankCustomer support

Complex ML overhead held back personalized financial insights. Now, AI feeds real-time tailored recommendations to clients and agents.

Published|today

The story

Context

A global financial services organization with over 10,000 employees operating a shared-value banking model that rewards clients for healthy behaviors and financial savings.

Challenge

The bank needed to scale its hyper-personalized behavioral modeling to deliver tailored financial insights, but was constrained by the management...

Solution
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Scope & timeline

  • ~3,000 daily questions processed by AI-assisted servicing agents
  • 70% client engagement rate with AI personalized recommendations
  • 2x increase in client engagement with next best actions

Quotes

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The company

Discovery Bank logo

Discovery Bank

discovery.co.za

Digital bank using behavioral incentives to reward healthy financial habits.

IndustryFinancial Services
LocationSandton, GP, South Africa
Employees1K-5K
Founded2018

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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