Chime
Customer support
Rigid chatbots frustrated users. Reasoning AI agents now resolve deposit and password needs, freeing staff for complex financial care.
- Resolution rate increase from 50% to 70%+
Complex ML overhead held back personalized financial insights. Now, AI feeds real-time tailored recommendations to clients and agents.
A global financial services organization with over 10,000 employees operating a shared-value banking model that rewards clients for healthy behaviors and financial savings.
The bank needed to scale its hyper-personalized behavioral modeling to deliver tailored financial insights, but was constrained by the management...
“Discovery AI gives every single one of our clients a private banker in their pocket. They can ask questions, receive personalized recommendations, and even perform actions like setting budget reminders.”
Digital bank using behavioral incentives to reward healthy financial habits.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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