Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
A global education provider serving customers in nearly 200 countries manages tens of thousands of complex inquiries annually while integrating data from multiple recent acquisitions.
Routine inquiries involved complex manual steps across disconnected systems, from identity verification to account lookups. Rapid growth through...
“We focus on the whole learner. Humans are born to learn.”
Pearson's Automated customer support is part of this use case:
Educational materials, assessment services, and digital learning platforms.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
Scheduling human auditors across five languages delayed onboarding. Now, conversational AI conducts instant placement assessments.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Siloed spreadsheets held back research for years. AI now scans 100M+ data points to guide wound care, cutting analysis cycles to weeks.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
A global education provider serving customers in nearly 200 countries manages tens of thousands of complex inquiries annually while integrating data from multiple recent acquisitions.
Routine inquiries involved complex manual steps across disconnected systems, from identity verification to account lookups. Rapid growth through...
“We focus on the whole learner. Humans are born to learn.”
Pearson's Automated customer support is part of this use case:
Educational materials, assessment services, and digital learning platforms.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
Scheduling human auditors across five languages delayed onboarding. Now, conversational AI conducts instant placement assessments.
Agents manually called hotels for simple cancellations. AI now triggers APIs to resolve requests instantly, cutting handle time 15%.
Staff juggled 180k requests across disconnected systems. Agents built in two weeks now automate refunds, freeing experts for care.
Siloed spreadsheets held back research for years. AI now scans 100M+ data points to guide wound care, cutting analysis cycles to weeks.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.