Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
A private university serving over 32,000 nontraditional students, where 83% of undergraduates are adult learners balancing coursework with careers and families.
Staff spent 570 hours annually manually moving data between systems, creating weekly lags that caused advisors to call students about tasks they had...
“As a 24/7, 365 university, our students engage with us around the clock, often when we’re not immediately available. Agentforce allows us to meet learners with the communication and support they prefer, wherever and whenever it’s best for them.”
Private university offering degree programs in technology, business, and healthcare.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
Student data was scattered across systems. Teams now use AI to score enrollment intent, driving 23% conversion on targeted banners.
Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
Staff faced overwhelming inquiries. AI assistants now handle 100k+ conversations and schedule appointments automatically.
Filming and editing took months. Teams now bypass the camera, using AI avatars to generate and localize content in hours.
Manual data cleaning and report drafting bottlenecked workflows. Now, faculty and staff use Copilot to synthesize research and speed admin.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
A private university serving over 32,000 nontraditional students, where 83% of undergraduates are adult learners balancing coursework with careers and families.
Staff spent 570 hours annually manually moving data between systems, creating weekly lags that caused advisors to call students about tasks they had...
“As a 24/7, 365 university, our students engage with us around the clock, often when we’re not immediately available. Agentforce allows us to meet learners with the communication and support they prefer, wherever and whenever it’s best for them.”
Private university offering degree programs in technology, business, and healthcare.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
Student data was scattered across systems. Teams now use AI to score enrollment intent, driving 23% conversion on targeted banners.
Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
Staff faced overwhelming inquiries. AI assistants now handle 100k+ conversations and schedule appointments automatically.
Filming and editing took months. Teams now bypass the camera, using AI avatars to generate and localize content in hours.
Manual data cleaning and report drafting bottlenecked workflows. Now, faculty and staff use Copilot to synthesize research and speed admin.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.