Education & Training|Customer Service

DeVry University
Student support

Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.

PublishedDec 29, 2025|1 month ago

Key results

Annual Time Savings
570 hours
vs manual process
Automated Emails
250k
Orientation Completion Increase
227 bps

Result highlights

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The story

A private university serving over 32,000 nontraditional students, where 83% of undergraduates are adult learners balancing coursework with careers and families.

Staff spent 570 hours annually manually moving data between systems, creating weekly lags that caused advisors to call students about tasks they had...

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The company

DeVry University logo

DeVry University

devry.edu

Private university offering degree programs in technology, business, and healthcare.

IndustryEducation & Training
LocationNaperville, IL, USA
Employees1K-5K
Founded1931

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