Seasonal ticket spikes reaching six-figure volumes overwhelmed 50 agents. Now, AI handles routine queries, letting experts focus on complex issues.
A subscription-based language learning app with over 25 million subscriptions sold provides 24/7 global customer support across 14 languages with a team of about 50 agents.
Highly seasonal sales spikes during January, September, and November cause monthly support ticket volumes to double toward six-digit figures. The...
“When we started, we analyzed the types of tickets that we got—and targeted the ones that caused us the most friction, along with the types of tickets that came in a high volume. With the AI agents, we now automate requests from customers about things like their subscription status, how to manage their subscription, or changing their preferred language.”
Subscription-based language learning platform for individuals and businesses.
AI-powered customer service and employee experience software platform.
Babbel's Multilingual customer support is part of this use case:
Related implementations across industries and use cases
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
A regulatory surge overwhelmed a support team using 5 fragmented tools. Now, AI fields 100k monthly questions, freeing agents for complex cases.
Scheduling human auditors across five languages delayed onboarding. Now, conversational AI conducts instant placement assessments.
Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Manual spot-checks missed duplicates. AI now audits 100% of spend, catching $20k in errors and reclaiming 160 hours for analysis.
Siloed spreadsheets held back research for years. AI now scans 100M+ data points to guide wound care, cutting analysis cycles to weeks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Seasonal ticket spikes reaching six-figure volumes overwhelmed 50 agents. Now, AI handles routine queries, letting experts focus on complex issues.
A subscription-based language learning app with over 25 million subscriptions sold provides 24/7 global customer support across 14 languages with a team of about 50 agents.
Highly seasonal sales spikes during January, September, and November cause monthly support ticket volumes to double toward six-digit figures. The...
“When we started, we analyzed the types of tickets that we got—and targeted the ones that caused us the most friction, along with the types of tickets that came in a high volume. With the AI agents, we now automate requests from customers about things like their subscription status, how to manage their subscription, or changing their preferred language.”
Subscription-based language learning platform for individuals and businesses.
AI-powered customer service and employee experience software platform.
Babbel's Multilingual customer support is part of this use case:
Related implementations across industries and use cases
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
A regulatory surge overwhelmed a support team using 5 fragmented tools. Now, AI fields 100k monthly questions, freeing agents for complex cases.
Scheduling human auditors across five languages delayed onboarding. Now, conversational AI conducts instant placement assessments.
Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
Complex disputes required manual tracing. AI agents now autonomously plan and execute multi-step payment investigations.
Manual spot-checks missed duplicates. AI now audits 100% of spend, catching $20k in errors and reclaiming 160 hours for analysis.
Siloed spreadsheets held back research for years. AI now scans 100M+ data points to guide wound care, cutting analysis cycles to weeks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.