Simple questions buried in static menu trees. Voice agents now resolve half of calls end-to-end, 24 hours a day.
One of Portugal's largest telecommunications and media companies, serving 1.5 million customers through voice as its primary support channel, answering millions of calls each year.
A large share of incoming calls are informational, but static IVR menus forced customers to navigate long decision trees for straightforward...
“For an enterprise-grade voice experience, we needed to balance several competing requirements: high-quality speech, reliable European Portuguese pronunciation and low latency. ElevenLabs performed particularly well across these dimensions, providing the combination of speech quality and real-time responsiveness required to integrate voice as a first-class component of our conversational AI stack.”
Telecommunications and media provider of mobile, broadband, and television services.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
NOS's Call handling is part of this use case:
Related implementations across industries and use cases
At 5M calls/year, routine tasks consumed agents. Voice AI now owns verification and scheduling; staff focus on the calls that need a human.
Robot voice undercut accurate answers: callers tuned out. Natural voice changed that — more engaged, longer calls, fewer human handoffs.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Robot voice undercut accurate answers: callers tuned out. Natural voice changed that — more engaged, longer calls, fewer human handoffs.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Native ad tools optimized for platform metrics, limiting spend efficiency. An AI agent now adjusts live campaigns to meet business goals.
Duplicated effort and fragmented knowledge slowed 150+ app releases. 120+ AI assistants cut timelines 15% and lifted productivity 20–25%.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Simple questions buried in static menu trees. Voice agents now resolve half of calls end-to-end, 24 hours a day.
One of Portugal's largest telecommunications and media companies, serving 1.5 million customers through voice as its primary support channel, answering millions of calls each year.
A large share of incoming calls are informational, but static IVR menus forced customers to navigate long decision trees for straightforward...
“For an enterprise-grade voice experience, we needed to balance several competing requirements: high-quality speech, reliable European Portuguese pronunciation and low latency. ElevenLabs performed particularly well across these dimensions, providing the combination of speech quality and real-time responsiveness required to integrate voice as a first-class component of our conversational AI stack.”
Telecommunications and media provider of mobile, broadband, and television services.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
NOS's Call handling is part of this use case:
Related implementations across industries and use cases
At 5M calls/year, routine tasks consumed agents. Voice AI now owns verification and scheduling; staff focus on the calls that need a human.
Robot voice undercut accurate answers: callers tuned out. Natural voice changed that — more engaged, longer calls, fewer human handoffs.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Robot voice undercut accurate answers: callers tuned out. Natural voice changed that — more engaged, longer calls, fewer human handoffs.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Native ad tools optimized for platform metrics, limiting spend efficiency. An AI agent now adjusts live campaigns to meet business goals.
Duplicated effort and fragmented knowledge slowed 150+ app releases. 120+ AI assistants cut timelines 15% and lifted productivity 20–25%.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.