With 150+ daily calls, the team couldn’t keep pace. Now an AI assistant fields routine requests, freeing staff for emergencies and complex jobs.
A third-generation family-owned heating service company built its reputation on personal, high-touch service while handling over 150 customer calls daily.
The high call volume overwhelmed the office team with constant interruptions, making focused work impossible. Critical emergencies risked being...
“Wir wollten für unsere Kunden da sein, aber nicht auf Kosten unserer Mitarbeiter. Es musste eine Lösung geben, die beides kann: Die Kunden gut betreuen und gleichzeitig unserem Team wieder Luft zum Atmen geben. Aber eine 08/15-Hotline mit Warteschleife und Tastenmenü kam für uns nicht in Frage. Das hätte nicht zu uns gepasst.”
HVAC and plumbing contractor specializing in renewable energy systems.
Bohse Haustechnik's Customer call handling is part of this use case:
Related implementations across industries and use cases
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Manual checks bottlenecked 4,500 leads/month. AI now qualifies buyers 24/7, capturing €70m in business that used to slip away.
Managers repeated mistakes no one could see. Now calls are scored; stumbles route them to an AI simulator before their next lead.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Routine requests consumed staff time across 220,000 units. AI now handles leasing, rent, and maintenance, escalating only disputes.
Human sales teams clock out; buyers don't. Voice agents, accent-matched by region, now qualify and book site visits around the clock.
Surging delinquency burdened staff. Now, an AI assistant handles routine collections, freeing teams for high-touch, in-person engagement.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
With 150+ daily calls, the team couldn’t keep pace. Now an AI assistant fields routine requests, freeing staff for emergencies and complex jobs.
A third-generation family-owned heating service company built its reputation on personal, high-touch service while handling over 150 customer calls daily.
The high call volume overwhelmed the office team with constant interruptions, making focused work impossible. Critical emergencies risked being...
“Wir wollten für unsere Kunden da sein, aber nicht auf Kosten unserer Mitarbeiter. Es musste eine Lösung geben, die beides kann: Die Kunden gut betreuen und gleichzeitig unserem Team wieder Luft zum Atmen geben. Aber eine 08/15-Hotline mit Warteschleife und Tastenmenü kam für uns nicht in Frage. Das hätte nicht zu uns gepasst.”
HVAC and plumbing contractor specializing in renewable energy systems.
Bohse Haustechnik's Customer call handling is part of this use case:
Related implementations across industries and use cases
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Manual checks bottlenecked 4,500 leads/month. AI now qualifies buyers 24/7, capturing €70m in business that used to slip away.
Managers repeated mistakes no one could see. Now calls are scored; stumbles route them to an AI simulator before their next lead.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Routine requests consumed staff time across 220,000 units. AI now handles leasing, rent, and maintenance, escalating only disputes.
Human sales teams clock out; buyers don't. Voice agents, accent-matched by region, now qualify and book site visits around the clock.
Surging delinquency burdened staff. Now, an AI assistant handles routine collections, freeing teams for high-touch, in-person engagement.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.