With 150+ daily calls, the team couldn’t keep pace. Now an AI assistant fields routine requests, freeing staff for emergencies and complex jobs.
A third-generation family-owned heating service company built its reputation on personal, high-touch service while handling over 150 customer calls daily.
The high call volume overwhelmed the office team with constant interruptions, making focused work impossible. Critical emergencies risked being...
“Wir wollten für unsere Kunden da sein, aber nicht auf Kosten unserer Mitarbeiter. Es musste eine Lösung geben, die beides kann: Die Kunden gut betreuen und gleichzeitig unserem Team wieder Luft zum Atmen geben. Aber eine 08/15-Hotline mit Warteschleife und Tastenmenü kam für uns nicht in Frage. Das hätte nicht zu uns gepasst.”
HVAC and plumbing contractor specializing in renewable energy systems.
Bohse Haustechnik's Customer call handling is part of this use case:
Related implementations across industries and use cases
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Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
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Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
With 150+ daily calls, the team couldn’t keep pace. Now an AI assistant fields routine requests, freeing staff for emergencies and complex jobs.
A third-generation family-owned heating service company built its reputation on personal, high-touch service while handling over 150 customer calls daily.
The high call volume overwhelmed the office team with constant interruptions, making focused work impossible. Critical emergencies risked being...
“Wir wollten für unsere Kunden da sein, aber nicht auf Kosten unserer Mitarbeiter. Es musste eine Lösung geben, die beides kann: Die Kunden gut betreuen und gleichzeitig unserem Team wieder Luft zum Atmen geben. Aber eine 08/15-Hotline mit Warteschleife und Tastenmenü kam für uns nicht in Frage. Das hätte nicht zu uns gepasst.”
HVAC and plumbing contractor specializing in renewable energy systems.
Bohse Haustechnik's Customer call handling is part of this use case:
Related implementations across industries and use cases
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Daily inquiries across 10,000 apartments bottlenecked a 4-person desk. AI now fields leasing calls and triages maintenance instantly.
Routine phone queries diverted staff from guests. Now, a multilingual voice AI fields first contact and texts prefilled booking links.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
Daily inquiries across 10,000 apartments bottlenecked a 4-person desk. AI now fields leasing calls and triages maintenance instantly.
Data silos blocked real-world simulation. Now, teams validate site physics and safety risks on a unified digital twin.
Scattered expertise across 40 engineering topics slowed global teams. Now, an AI agent instantly surfaces secure, curated best practices.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.