Robot voice undercut accurate answers: callers tuned out. Natural voice changed that — more engaged, longer calls, fewer human handoffs.
One of Italy's largest mobile virtual network operators, part of the Coop Italia cooperative, with an AI virtual assistant already deployed on its 188 customer care line capable of understanding requests and retrieving company knowledge.
The assistant was technically capable, but synthetic voice quality was the remaining barrier: even accurate answers felt distant and impersonal when...
“Artificial intelligence is transforming customer service, but technology alone is not enough. The quality of the interaction ultimately determines whether customers choose to engage with AI or avoid it. By integrating ElevenLabs' voice technology into our conversational AI platform, we've taken an important step toward making every conversation feel more natural, intuitive and trustworthy. This is the direction we believe customer experience is heading.”
Mobile virtual network operator (MVNO) providing telecommunication services in Italy.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
CoopVoce's Customer support calls is part of this use case:
Related implementations across industries and use cases
Simple questions buried in static menu trees. Voice agents now resolve half of calls end-to-end, 24 hours a day.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
At 5M calls/year, routine tasks consumed agents. Voice AI now owns verification and scheduling; staff focus on the calls that need a human.
Simple questions buried in static menu trees. Voice agents now resolve half of calls end-to-end, 24 hours a day.
Labor shortages and high turnover bottlenecked call centers. Now, staff use an AI assistant to accelerate responses and cut wait times.
Native ad tools optimized for platform metrics, limiting spend efficiency. An AI agent now adjusts live campaigns to meet business goals.
Duplicated effort and fragmented knowledge slowed 150+ app releases. 120+ AI assistants cut timelines 15% and lifted productivity 20–25%.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Robot voice undercut accurate answers: callers tuned out. Natural voice changed that — more engaged, longer calls, fewer human handoffs.
One of Italy's largest mobile virtual network operators, part of the Coop Italia cooperative, with an AI virtual assistant already deployed on its 188 customer care line capable of understanding requests and retrieving company knowledge.
The assistant was technically capable, but synthetic voice quality was the remaining barrier: even accurate answers felt distant and impersonal when...
“Artificial intelligence is transforming customer service, but technology alone is not enough. The quality of the interaction ultimately determines whether customers choose to engage with AI or avoid it. By integrating ElevenLabs' voice technology into our conversational AI platform, we've taken an important step toward making every conversation feel more natural, intuitive and trustworthy. This is the direction we believe customer experience is heading.”
Mobile virtual network operator (MVNO) providing telecommunication services in Italy.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
CoopVoce's Customer support calls is part of this use case:
Related implementations across industries and use cases
Simple questions buried in static menu trees. Voice agents now resolve half of calls end-to-end, 24 hours a day.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
At 5M calls/year, routine tasks consumed agents. Voice AI now owns verification and scheduling; staff focus on the calls that need a human.
Simple questions buried in static menu trees. Voice agents now resolve half of calls end-to-end, 24 hours a day.
Labor shortages and high turnover bottlenecked call centers. Now, staff use an AI assistant to accelerate responses and cut wait times.
Native ad tools optimized for platform metrics, limiting spend efficiency. An AI agent now adjusts live campaigns to meet business goals.
Duplicated effort and fragmented knowledge slowed 150+ app releases. 120+ AI assistants cut timelines 15% and lifted productivity 20–25%.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.