Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
The largest global platform for trading used photography gear manages a catalog where every single item is one-of-a-kind, serving both buyers requiring reassurance and sellers demanding speed.
Support volume spikes to 40,000 conversations during logistics backlogs, creating pressure that a legacy rule-based system could not handle. The team...
“Customer experience is truly at the heart of everything we do at MPB. Over the last 14 years, we’ve focused on delivering a consistently great experience for our customers. Our CEO is really passionate about this, and it’s always been about putting the customer first.”
Marketplace for used photography and videography equipment.
Intercom is a SaaS company that specializes in customer communication and engagement.
Related implementations across industries and use cases
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
The largest global platform for trading used photography gear manages a catalog where every single item is one-of-a-kind, serving both buyers requiring reassurance and sellers demanding speed.
Support volume spikes to 40,000 conversations during logistics backlogs, creating pressure that a legacy rule-based system could not handle. The team...
“Customer experience is truly at the heart of everything we do at MPB. Over the last 14 years, we’ve focused on delivering a consistently great experience for our customers. Our CEO is really passionate about this, and it’s always been about putting the customer first.”
Marketplace for used photography and videography equipment.
Intercom is a SaaS company that specializes in customer communication and engagement.
Related implementations across industries and use cases
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Online shoppers lacked guidance to navigate 26,000 appliances. An AI agent now matches natural queries to technical specs, driving sales.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.