Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
The largest global platform for trading used photography gear manages a catalog where every single item is one-of-a-kind, serving both buyers requiring reassurance and sellers demanding speed.
Support volume spikes to 40,000 conversations during logistics backlogs, creating pressure that a legacy rule-based system could not handle. The team...
“Customer experience is truly at the heart of everything we do at MPB. Over the last 14 years, we’ve focused on delivering a consistently great experience for our customers. Our CEO is really passionate about this, and it’s always been about putting the customer first.”
Marketplace for used photography and videography equipment.
Intercom is a SaaS company that specializes in customer communication and engagement.
MPB's Customer support is part of this use case:
Related implementations across industries and use cases
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Queues hit thousands as volume spiked 83%. An AI agent now instantly resolves order details, shipping, and cancellations 24/7.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
The largest global platform for trading used photography gear manages a catalog where every single item is one-of-a-kind, serving both buyers requiring reassurance and sellers demanding speed.
Support volume spikes to 40,000 conversations during logistics backlogs, creating pressure that a legacy rule-based system could not handle. The team...
“Customer experience is truly at the heart of everything we do at MPB. Over the last 14 years, we’ve focused on delivering a consistently great experience for our customers. Our CEO is really passionate about this, and it’s always been about putting the customer first.”
Marketplace for used photography and videography equipment.
Intercom is a SaaS company that specializes in customer communication and engagement.
MPB's Customer support is part of this use case:
Related implementations across industries and use cases
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
Acquisitions scattered data across legacy systems. Layering AI over the stack drove automated resolution from 20% to 72%.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Generic queries clogged phone lines. AI now resolves 60% of app inquiries, freeing advisors to solve complex customer issues.
Queues hit thousands as volume spiked 83%. An AI agent now instantly resolves order details, shipping, and cancellations 24/7.
Employees previously broke work into rigid tasks. Now, they delegate high-level goals to agents that work autonomously for hours.
An aging homegrown CRM held back 1,700 agents. Now, an AI co-pilot helps them draft faster, higher-quality emails from a single screen.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.