Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
The largest global platform for trading used photography gear manages a catalog where every single item is one-of-a-kind, serving both buyers requiring reassurance and sellers demanding speed.
Support volume spikes to 40,000 conversations during logistics backlogs, creating pressure that a legacy rule-based system could not handle. The team...
“Customer experience is truly at the heart of everything we do at MPB. Over the last 14 years, we’ve focused on delivering a consistently great experience for our customers. Our CEO is really passionate about this, and it’s always been about putting the customer first.”
Marketplace for used photography and videography equipment.
Manual fixes slowed order processing to 2.5 hours. AI code optimization cut that to 30 minutes and reduced incidents by 50%.
300+ receipt layouts forced manual entry. GenAI now reads raw images with 98.6% accuracy, cutting costs 90%.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.