Forms, photos, scans—15 minutes per claim, backlogs frozen every night. Now the system runs 24/7; handlers work the cases worth their time.
A Czech insurer where each claim can arrive as a combination of forms, photos, handwritten reports, invoices, PDFs, emails, and legal documents in inconsistent formats and quality, requiring manual interpretation for every case.
Claims handlers spent 15 minutes per claim manually reading, interpreting, and reconciling documents, with processing limited to office hours so...
“This was innovative technology. It was transformative for the company and freed our staff away from simpler cases to working on more interesting, complex ones.””
Insurance provider for vehicles, property, pets, travel, and liability.
Partnered with Direct Pojišťovna to implement Azure AI Foundry and Document Intelligence for claims automation.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Direct Pojišťovna's Claims processing is part of this use case:
Related implementations across industries and use cases
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Manual review bottlenecked insurance claims. Now, AI extracts text and ticked checkboxes, freeing a two-person team to evaluate validity.
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Bond selection took days of manual review. Custom AI agents now surface risks, empowering analysts to execute trades in hours.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Forms, photos, scans—15 minutes per claim, backlogs frozen every night. Now the system runs 24/7; handlers work the cases worth their time.
A Czech insurer where each claim can arrive as a combination of forms, photos, handwritten reports, invoices, PDFs, emails, and legal documents in inconsistent formats and quality, requiring manual interpretation for every case.
Claims handlers spent 15 minutes per claim manually reading, interpreting, and reconciling documents, with processing limited to office hours so...
“This was innovative technology. It was transformative for the company and freed our staff away from simpler cases to working on more interesting, complex ones.””
Insurance provider for vehicles, property, pets, travel, and liability.
Partnered with Direct Pojišťovna to implement Azure AI Foundry and Document Intelligence for claims automation.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Direct Pojišťovna's Claims processing is part of this use case:
Related implementations across industries and use cases
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Manual review bottlenecked insurance claims. Now, AI extracts text and ticked checkboxes, freeing a two-person team to evaluate validity.
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Agents spent up to 6 minutes writing inconsistent notes. Now, AI instantly summarizes 55,000 weekly calls directly into the CRM.
Bond selection took days of manual review. Custom AI agents now surface risks, empowering analysts to execute trades in hours.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.