Forms, photos, scans—15 minutes per claim, backlogs frozen every night. Now the system runs 24/7; handlers work the cases worth their time.
A Czech insurer where each claim can arrive as a combination of forms, photos, handwritten reports, invoices, PDFs, emails, and legal documents in inconsistent formats and quality, requiring manual interpretation for every case.
Claims handlers spent 15 minutes per claim manually reading, interpreting, and reconciling documents, with processing limited to office hours so...
“This was innovative technology. It was transformative for the company and freed our staff away from simpler cases to working on more interesting, complex ones.””
Insurance provider for vehicles, property, pets, travel, and liability.
Partnered with Direct Pojišťovna to implement Azure AI Foundry and Document Intelligence for claims automation.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Direct Pojišťovna's Claims processing is part of this use case:
Related implementations across industries and use cases
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Specialists spent 25 minutes manually reading medical documents. Now, AI summarizes them in seconds, accelerating expert review.
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Underwriters searched hundreds of pages of criteria; HR fielded policy questions employees could self-serve. Agents now handle both.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Forms, photos, scans—15 minutes per claim, backlogs frozen every night. Now the system runs 24/7; handlers work the cases worth their time.
A Czech insurer where each claim can arrive as a combination of forms, photos, handwritten reports, invoices, PDFs, emails, and legal documents in inconsistent formats and quality, requiring manual interpretation for every case.
Claims handlers spent 15 minutes per claim manually reading, interpreting, and reconciling documents, with processing limited to office hours so...
“This was innovative technology. It was transformative for the company and freed our staff away from simpler cases to working on more interesting, complex ones.””
Insurance provider for vehicles, property, pets, travel, and liability.
Partnered with Direct Pojišťovna to implement Azure AI Foundry and Document Intelligence for claims automation.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Direct Pojišťovna's Claims processing is part of this use case:
Related implementations across industries and use cases
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Specialists spent 25 minutes manually reading medical documents. Now, AI summarizes them in seconds, accelerating expert review.
Reviewing handwritten, unstructured documents took handlers up to an hour per claim. Now, AI extracts and validates data automatically.
Fragmented systems buried adjusters in routine admin. Now, a 24/7 AI captures data and routes cases, freeing humans for complex claims.
Underwriters searched hundreds of pages of criteria; HR fielded policy questions employees could self-serve. Agents now handle both.
Phone scheduling took 3 days per candidate. An SMS agent now handles it end-to-end in 37 minutes, 24/7.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.