Key results
The company
ADT
adt.comSecurity and smart home automation services for residential and commercial properties.
Result highlights
- 2-3 hours savings per direct report on evaluations
- Up to 1 week annual time savings per manager
The story
A leading smart home security provider with a 150-year legacy employs 13,000 people and onboards over 5,000 new hires annually.
Highly customized on-premises processes created gaps in onboarding and performance reviews, forcing managers to spend hours on administrative tasks. This manual workload limited time for employee development and obscured strategic workforce insights.
The organization migrated to Oracle Cloud HCM and deployed an AI agent to guide new hires through onboarding with 24/7 support. Embedded AI tools assist managers by drafting performance reviews and goal-setting documentation to reduce writing time. Analytics dashboards consolidate data from HR transactions and help desk tickets to identify attrition risks and leadership opportunities.
Quotes
“The move into the HCM environment has really enabled us to provide a best-in-class experience for our team members so they can do what they do best, which is take care of our customers.”