Key results
Result highlights
The story
An NRG-owned smart home and security provider serves over 2 million U.S. customers with integrated systems ranging from cameras and sensors to thermostats.
With most service requests handled over the phone, the company needed to manage rising support costs while accommodating rapid subscriber growth. An...
Quotes
“Managing DIY is way more complex than you’d think — the data, the security, the scaling as customers come. How beautiful was it that Agentforce fit perfectly – seamlessly! – into what we were already doing? It gave us a real head start, allowing us to focus on solving the business problem at hand, rather than getting caught up in the technical details.”
The company
Vivint
vivint.comSmart home security and automation systems with professional monitoring services.
Implementation partner
Neuraflash
neuraflash.comWorked with Vivint to design and implement an automated troubleshooting agent powered by Agentforce