Phone support costs slowed growth. Agents now use real-time device telemetry to diagnose issues without humans.
An NRG-owned smart home and security provider serves over 2 million U.S. customers with integrated systems ranging from cameras and sensors to thermostats.
With most service requests handled over the phone, the company needed to manage rising support costs while accommodating rapid subscriber growth. An...
“Managing DIY is way more complex than you’d think — the data, the security, the scaling as customers come. How beautiful was it that Agentforce fit perfectly – seamlessly! – into what we were already doing? It gave us a real head start, allowing us to focus on solving the business problem at hand, rather than getting caught up in the technical details.”
Smart home security and automation systems with professional monitoring services.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Worked with Vivint to design and implement an automated troubleshooting agent powered by Agentforce
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Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.