Phone support costs slowed growth. Agents now use real-time device telemetry to diagnose issues without humans.
An NRG-owned smart home and security provider serves over 2 million U.S. customers with integrated systems ranging from cameras and sensors to thermostats.
With most service requests handled over the phone, the company needed to manage rising support costs while accommodating rapid subscriber growth. An...
“Managing DIY is way more complex than you’d think — the data, the security, the scaling as customers come. How beautiful was it that Agentforce fit perfectly – seamlessly! – into what we were already doing? It gave us a real head start, allowing us to focus on solving the business problem at hand, rather than getting caught up in the technical details.”
Smart home security and automation systems with professional monitoring services.
Worked with Vivint to design and implement an automated troubleshooting agent powered by Agentforce
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Vivint's Device troubleshooting is part of this use case:
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
Phone support costs slowed growth. Agents now use real-time device telemetry to diagnose issues without humans.
An NRG-owned smart home and security provider serves over 2 million U.S. customers with integrated systems ranging from cameras and sensors to thermostats.
With most service requests handled over the phone, the company needed to manage rising support costs while accommodating rapid subscriber growth. An...
“Managing DIY is way more complex than you’d think — the data, the security, the scaling as customers come. How beautiful was it that Agentforce fit perfectly – seamlessly! – into what we were already doing? It gave us a real head start, allowing us to focus on solving the business problem at hand, rather than getting caught up in the technical details.”
Smart home security and automation systems with professional monitoring services.
Worked with Vivint to design and implement an automated troubleshooting agent powered by Agentforce
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Vivint's Device troubleshooting is part of this use case:
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.