Key results
Transcription Accuracy
>90%
Result highlights
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The story
A global communications platform serving 100,000 users across 90 countries with a unified call tracking and contact center solution.
Legacy speech recognition tools delivered inaccurate transcripts, causing teams to misconstrue context and miss valuable insights. This poor data...
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Quotes
“The great thing about our technology is that both elements work together to meet our customers’ needs. Our customers can utilize the conversion tracking aspect of our platform to surface data insights and apply those learnings to help power the contact centerpiece.”
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The company
CallTrackingMetrics
calltrackingmetrics.comCall tracking and conversation analytics platform for marketing and sales teams.
IndustrySoftware & Platforms
LocationSeverna Park, MD, USA
Employees51-250
Founded2011