Inaccurate transcripts skewed context. AI models now deliver >90% accuracy, helping managers track sentiment and verify compliance.
A global communications platform serving 100,000 users across 90 countries with a unified call tracking and contact center solution.
Legacy speech recognition tools delivered inaccurate transcripts, causing teams to misconstrue context and miss valuable insights. This poor data...
“The great thing about our technology is that both elements work together to meet our customers’ needs. Our customers can utilize the conversion tracking aspect of our platform to surface data insights and apply those learnings to help power the contact centerpiece.”
Call tracking and conversation analytics platform for marketing and sales teams.
Voice AI platform for speech-to-text, text-to-speech, and conversational agents.
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Inaccurate transcripts skewed call context. With >90% accuracy, managers now search calls to spot disgruntled customers and coach agents.
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