CallTrackingMetricsCall analysis

“Deepgram is by far the most accurate speech vendor we evaluated and we’ve seen a tremendous improvement since deploying Deepgram, both on the call tracking analytics and contact center side. On the call tracking side, Deepgram’s speech data has been invaluable for our customers so they can understand important insights around which marketing tactics and campaigns are working. On the contact center side, accurate transcriptions are key for agent training to help contact center managers understand the full call context and search the transcription for certain words and phrases that might indicate abusive or disgruntled customers.”