Call spikes left stranded EV drivers on long holds. Now, a voice AI instantly absorbs routine calls, routing complex edge cases to humans.
A North American EV services provider operates one of the largest charging networks across the United States and Canada, managing tens of thousands of charging ports for hundreds of thousands of active drivers.
Drivers stranded at charging stations require immediate assistance, making voice support a critical and time-sensitive channel. However,...
“The cost of our customer support team was increasing 300 to 400 percent a year. By introducing Retell and building Lucas, we were able to reduce that burden by over 50 percent, drastically improve our SaaS margins, and still support our customers during high-growth and urgent situations.”
EV charging management platform for multifamily and commercial properties.
Platform for building and deploying conversational AI voice agents for phone calls.
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