20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
A leading European electric vehicle infrastructure platform supporting over 150,000 users with a lean 20-person support team.
Monthly support volume reached 10,000 conversations, creating a backlog of 700 open queries every morning that overwhelmed the small staff. Existing...
“Unlike many of our competitors, customer service is central to our product.”
Modular software platform for electric vehicle charging infrastructure and operations.
Intercom is a SaaS company that specializes in customer communication and engagement.
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