20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
A leading European electric vehicle infrastructure platform supporting over 150,000 users with a lean 20-person support team.
Monthly support volume reached 10,000 conversations, creating a backlog of 700 open queries every morning that overwhelmed the small staff. Existing...
“Unlike many of our competitors, customer service is central to our product.”
Modular software platform for electric vehicle charging infrastructure and operations.
Intercom is a SaaS company that specializes in customer communication and engagement.
Road's Customer support is part of this use case:
Related implementations across industries and use cases
Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
With response times hitting 90 minutes, staff faced burnout. AI now resolves 72% of tickets, cutting manual handling from 94% to 24%.
Equipment faults left technicians hunting for technical data while machines sat idle. A chatbot now puts the answer in their hands.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
A leading European electric vehicle infrastructure platform supporting over 150,000 users with a lean 20-person support team.
Monthly support volume reached 10,000 conversations, creating a backlog of 700 open queries every morning that overwhelmed the small staff. Existing...
“Unlike many of our competitors, customer service is central to our product.”
Modular software platform for electric vehicle charging infrastructure and operations.
Intercom is a SaaS company that specializes in customer communication and engagement.
Road's Customer support is part of this use case:
Related implementations across industries and use cases
Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
With response times hitting 90 minutes, staff faced burnout. AI now resolves 72% of tickets, cutting manual handling from 94% to 24%.
Equipment faults left technicians hunting for technical data while machines sat idle. A chatbot now puts the answer in their hands.
Fragmented support caused frustrating handoffs. Live AI translation now lets a small English-speaking team handle 14 languages instantly.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.