20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
A leading European electric vehicle infrastructure platform supporting over 150,000 users with a lean 20-person support team.
Monthly support volume reached 10,000 conversations, creating a backlog of 700 open queries every morning that overwhelmed the small staff. Existing...
“Unlike many of our competitors, customer service is central to our product.”
Modular software platform for electric vehicle charging infrastructure and operations.
Intercom is a SaaS company that specializes in customer communication and engagement.
Road's Customer support is part of this use case:
Related implementations across industries and use cases
Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Routine queries bogged down supervisors. An AI agent now cuts internal chats by 64%, freeing leaders to coach their teams.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
A new SUV launch generated massive lead surges. AI voice agents handled initial outbound calls, routing high-intent leads to human dealers.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
A leading European electric vehicle infrastructure platform supporting over 150,000 users with a lean 20-person support team.
Monthly support volume reached 10,000 conversations, creating a backlog of 700 open queries every morning that overwhelmed the small staff. Existing...
“Unlike many of our competitors, customer service is central to our product.”
Modular software platform for electric vehicle charging infrastructure and operations.
Intercom is a SaaS company that specializes in customer communication and engagement.
Road's Customer support is part of this use case:
Related implementations across industries and use cases
Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Routine queries bogged down supervisors. An AI agent now cuts internal chats by 64%, freeing leaders to coach their teams.
Static forms ignored cultural nuance. Now, AI agents speak local dialects to capture leads and automate feedback calls.
A new SUV launch generated massive lead surges. AI voice agents handled initial outbound calls, routing high-intent leads to human dealers.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Manual call evaluations delayed insights by weeks. Now, bots score calls at scale, empowering analysts to synthesize data in hours.