20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
A leading European electric vehicle infrastructure platform supporting over 150,000 users with a lean 20-person support team.
Monthly support volume reached 10,000 conversations, creating a backlog of 700 open queries every morning that overwhelmed the small staff. Existing...
“Unlike many of our competitors, customer service is central to our product.”
Road's Customer support is part of this use case:
Modular software platform for electric vehicle charging infrastructure and operations.
Intercom is a SaaS company that specializes in customer communication and engagement.
Related implementations across industries and use cases
Call spikes left stranded EV drivers on long holds. Now, a voice AI instantly absorbs routine calls, routing complex edge cases to humans.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Login and 2FA queries buried agents. Replacing video content with text allowed AI to resolve 88% of tickets.
Conflicting rules across 3,000 services blocked qualified drivers. AI now traverses a graph to validate dependencies in milliseconds.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
20 agents faced 700 open queries daily. AI now resolves 63% of volume, cutting the morning backlog by over 70%.
A leading European electric vehicle infrastructure platform supporting over 150,000 users with a lean 20-person support team.
Monthly support volume reached 10,000 conversations, creating a backlog of 700 open queries every morning that overwhelmed the small staff. Existing...
“Unlike many of our competitors, customer service is central to our product.”
Road's Customer support is part of this use case:
Modular software platform for electric vehicle charging infrastructure and operations.
Intercom is a SaaS company that specializes in customer communication and engagement.
Related implementations across industries and use cases
Call spikes left stranded EV drivers on long holds. Now, a voice AI instantly absorbs routine calls, routing complex edge cases to humans.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Logistics delays triggered 40k inquiry spikes. An AI agent now resolves 10,000 monthly cases across five languages.
A legacy bot passed 50% of chats to staff. Now, AI agents connect 62 databases to resolve 87% of inquiries autonomously.
Login and 2FA queries buried agents. Replacing video content with text allowed AI to resolve 88% of tickets.
Conflicting rules across 3,000 services blocked qualified drivers. AI now traverses a graph to validate dependencies in milliseconds.
Sourcing native speakers for 14 markets was costly. Now, AI handles 40% of routine queries and translates live for a central English team.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.