Millions of order and warranty calls overwhelmed support. Now, an AI voice agent fields live calls to independently resolve cases.
A global consumer electronics company manages a portfolio of brands serving tens of millions of customers and operates support centers handling millions of calls annually across North America, Europe, and Asia.
Rising call volumes and multilingual complexity strained the support team handling high-volume inquiries like order tracking and warranty checks....
“Retell AI helped us achieve both speed and empathy in our customer calls. It feels like talking to a real person — but faster, more consistent, and always available.”
Consumer electronics manufacturer of mobile charging and power solutions.
Platform for building and deploying conversational AI voice agents for phone calls.
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