Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
A global electronics brand's Southeast Asia and Pacific division, with 27 manufacturing sites across the region, reaching end customers primarily through a dealer and partner network rather than directly.
Selling through dealers kept the company one step removed from the people actually using its products, leaving customer support as the only...
“It’s not just about improving efficiency; it’s about transforming how Panasonic understands and serves its customers.”
Consumer electronics, home appliances, and industrial solutions provider.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Panasonic Asia Pacific's Customer support is part of this use case:
Related implementations across industries and use cases
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
A global electronics brand's Southeast Asia and Pacific division, with 27 manufacturing sites across the region, reaching end customers primarily through a dealer and partner network rather than directly.
Selling through dealers kept the company one step removed from the people actually using its products, leaving customer support as the only...
“It’s not just about improving efficiency; it’s about transforming how Panasonic understands and serves its customers.”
Consumer electronics, home appliances, and industrial solutions provider.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Panasonic Asia Pacific's Customer support is part of this use case:
Related implementations across industries and use cases
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Fragmented legacy platforms took weeks to scale. Now, AI routes emails by intent while unified desktops let agents resolve issues faster.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.