Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
A key hub for global production with 27 manufacturing sites across Southeast Asia and the Pacific, selling consumer electronics and appliances through a network of dealers.
Reliance on third-party dealers meant the business lacked direct relationships with the end users of its air conditioners and home appliances....
“MuleSoft has played an essential role in our transformation, enabling us to seamlessly connect our systems and data, and ultimately deliver better customer experiences.”
Consumer electronics, home appliances, and industrial solutions provider.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Fragmented systems forced agents to hunt for data. Copilot now mines case history for real-time fixes and automates call summaries.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Rigid bots forced 40,000 advertisers to wait. AI agents now diagnose technical issues instantly, resolving setups in under 2 minutes.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.