Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
A key hub for global production with 27 manufacturing sites across Southeast Asia and the Pacific, selling consumer electronics and appliances through a network of dealers.
Reliance on third-party dealers meant the business lacked direct relationships with the end users of its air conditioners and home appliances....
“MuleSoft has played an essential role in our transformation, enabling us to seamlessly connect our systems and data, and ultimately deliver better customer experiences.”
Consumer electronics, home appliances, and industrial solutions provider.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Millions of order and warranty calls overwhelmed support. Now, an AI voice agent fields live calls to independently resolve cases.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
A key hub for global production with 27 manufacturing sites across Southeast Asia and the Pacific, selling consumer electronics and appliances through a network of dealers.
Reliance on third-party dealers meant the business lacked direct relationships with the end users of its air conditioners and home appliances....
“MuleSoft has played an essential role in our transformation, enabling us to seamlessly connect our systems and data, and ultimately deliver better customer experiences.”
Consumer electronics, home appliances, and industrial solutions provider.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Millions of order and warranty calls overwhelmed support. Now, an AI voice agent fields live calls to independently resolve cases.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Agents manually searched 10,000 docs. AI now guides diagnostics and ensures techs arrive with parts, cutting call times by 50%.
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
Manual workflows delayed global campaigns for weeks. Now, local teams use GenAI to instantly draft localized, regulatory-compliant copy.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.