Global time zones delayed urgent phone support. Now, conversational AI agents handle first-line troubleshooting and route complex cases.
A dental scanning technology provider serves customers in over 100 countries, providing hardware and software used to scan more than 25 million patients annually.
Dental professionals primarily rely on phone calls for immediate technical assistance, challenging the global support organization to maintain fast...
“Empathetic tone and a human-like feel are super important in support. We want to ensure that our customers feel understood and not processed.”
3D scanners and CAD/CAM software for digital dentistry.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
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