Global time zones delayed urgent phone support. Now, conversational AI agents handle first-line troubleshooting and route complex cases.
A dental scanning technology provider serves customers in over 100 countries, providing hardware and software used to scan more than 25 million patients annually.
Dental professionals primarily rely on phone calls for immediate technical assistance, challenging the global support organization to maintain fast...
“Empathetic tone and a human-like feel are super important in support. We want to ensure that our customers feel understood and not processed.”
3D scanners and CAD/CAM software for digital dentistry.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
3Shape's Customer support is part of this use case:
Related implementations across industries and use cases
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Rigid phone menus struggled to engage patients. Voice AI now handles screening reminders with native fluency in English and Spanish.
Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.
Manual scheduling trapped recruiters in logistics. AI now automates interview coordination, freeing teams for strategic work.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Global time zones delayed urgent phone support. Now, conversational AI agents handle first-line troubleshooting and route complex cases.
A dental scanning technology provider serves customers in over 100 countries, providing hardware and software used to scan more than 25 million patients annually.
Dental professionals primarily rely on phone calls for immediate technical assistance, challenging the global support organization to maintain fast...
“Empathetic tone and a human-like feel are super important in support. We want to ensure that our customers feel understood and not processed.”
3D scanners and CAD/CAM software for digital dentistry.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
3Shape's Customer support is part of this use case:
Related implementations across industries and use cases
27k monthly cases strained teams. AI agents now resolve 37% of inquiries and automate internal IT support via Slack.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
70k monthly queries overwhelmed manual triage. Strict AI guardrails now resolve admin tasks, routing medical needs to licensed clinicians.
Rigid phone trees forced staff to handle routine calls. Now, AI resolves common queries in 5 languages, freeing humans for complex issues.
Rigid phone menus struggled to engage patients. Voice AI now handles screening reminders with native fluency in English and Spanish.
Insurance bottlenecks delayed critical therapies for months. Now, AI verifies coverage, freeing care teams to guide patients to treatment.
Manual scheduling trapped recruiters in logistics. AI now automates interview coordination, freeing teams for strategic work.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.