AI case study

SanofiWorkplace assistant

Thousands of legacy apps kept workflows scattered across siloed systems. Concierge replaced them—one AI companion every team fully trusts.

Published|today

Key results

Reduction in Verification Time
92%
AI Conversations
11M
Positive Feedback Rate
90%

Result highlights

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The story

Context

One of the world's largest pharmaceutical companies, with a global workforce spanning drug discovery, clinical manufacturing, and corporate operations.

Challenge

Employees across research, manufacturing, and corporate teams navigated thousands of legacy applications to find information and complete tasks,...

Solution
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Scope & timeline

  • 72k monthly users of Concierge AI
  • 50k weekly active users of Concierge AI

Quotes

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The company

Biopharmaceutical company specializing in immunology, vaccines, and rare diseases.

IndustryPharmaceuticals & Biotech
LocationParis, France
Employees50K-100K
Founded1973

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Use case

Sanofi's Workplace assistant is part of this use case:

Workplace AI
178 case studies(+34% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
3.0Moderatewithin Pharmaceuticals & Biotech
3.9Moderatewithin Knowledge Management

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