Order inquiries piled up. A bilingual voice bot now resolves delays and refunds in Hindi and English with human-like warmth.
One of India’s largest e-commerce marketplaces serving a diverse customer base across multiple languages.
High volumes of inquiries regarding order delays and cancellations required a scalable solution that maintained human-like empathy. The platform...
“Our goal was to create a voice experience that truly feels human – and ElevenLabs helped us achieve that. The clarity, warmth, and tone of the voice played a key role in building trust with our users at scale. We’re excited about the future and look forward to solutions that enable even deeper emotional expression through voice.”
Meesho's Voice customer support is part of this use case:
E-commerce marketplace for small businesses and individual sellers.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
10,000 monthly calls overwhelmed a 3-person team. An AI voice agent now handles routine tracking, cutting wait times from 90s to 15s.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Millions of order and warranty calls overwhelmed support. Now, an AI voice agent fields live calls to independently resolve cases.
10,000 monthly calls overwhelmed a 3-person team. An AI voice agent now handles routine tracking, cutting wait times from 90s to 15s.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Order inquiries piled up. A bilingual voice bot now resolves delays and refunds in Hindi and English with human-like warmth.
One of India’s largest e-commerce marketplaces serving a diverse customer base across multiple languages.
High volumes of inquiries regarding order delays and cancellations required a scalable solution that maintained human-like empathy. The platform...
“Our goal was to create a voice experience that truly feels human – and ElevenLabs helped us achieve that. The clarity, warmth, and tone of the voice played a key role in building trust with our users at scale. We’re excited about the future and look forward to solutions that enable even deeper emotional expression through voice.”
Meesho's Voice customer support is part of this use case:
E-commerce marketplace for small businesses and individual sellers.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Related implementations across industries and use cases
10,000 monthly calls overwhelmed a 3-person team. An AI voice agent now handles routine tracking, cutting wait times from 90s to 15s.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Millions of order and warranty calls overwhelmed support. Now, an AI voice agent fields live calls to independently resolve cases.
10,000 monthly calls overwhelmed a 3-person team. An AI voice agent now handles routine tracking, cutting wait times from 90s to 15s.
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Shoppers built lists item-by-item. Now, they build full baskets in one prompt, while staff automate internal workflows.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.