AI case study

MeeshoVoice customer support

Order inquiries piled up. A bilingual voice bot now resolves delays and refunds in Hindi and English with human-like warmth.

Published|9 months ago

The story

Context

One of India’s largest e-commerce marketplaces serving a diverse customer base across multiple languages.

Challenge

High volumes of inquiries regarding order delays and cancellations required a scalable solution that maintained human-like empathy. The platform...

Solution
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Scope & timeline

  • 60,000+ daily customer calls handled by AI

Quotes

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Use case

Meesho's Voice customer support is part of this use case:

Voice Agent
120 case studies(+175% YoY)
Proven impact?
LowModerateVery Strong
4.0Moderate
3.2Moderatewithin Retail
4.2Moderatewithin Customer Service

The company

E-commerce marketplace for small businesses and individual sellers.

IndustryRetail
LocationBengaluru, KA, India
Employees1K-5K
Founded2015

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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