Order inquiries piled up. A bilingual voice bot now resolves delays and refunds in Hindi and English with human-like warmth.
One of India's largest e-commerce marketplaces, with a multilingual customer base spanning Hindi and English speakers who generate high volumes of post-purchase support inquiries.
Providing empathetic, human-like customer support at scale across two languages was not achievable through human agents alone. High volumes of...
“Our goal was to create a voice experience that truly feels human – and ElevenLabs helped us achieve that. The clarity, warmth, and tone of the voice played a key role in building trust with our users at scale. We’re excited about the future and look forward to solutions that enable even deeper emotional expression through voice.”
E-commerce marketplace for small businesses and individual sellers.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Meesho's Voice customer support is part of this use case:
Related implementations across industries and use cases
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Workflows collapsed when staff changed roles. A meta-agent now turns plain-language descriptions into live agents—no AI team needed.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.
Order inquiries piled up. A bilingual voice bot now resolves delays and refunds in Hindi and English with human-like warmth.
One of India's largest e-commerce marketplaces, with a multilingual customer base spanning Hindi and English speakers who generate high volumes of post-purchase support inquiries.
Providing empathetic, human-like customer support at scale across two languages was not achievable through human agents alone. High volumes of...
“Our goal was to create a voice experience that truly feels human – and ElevenLabs helped us achieve that. The clarity, warmth, and tone of the voice played a key role in building trust with our users at scale. We’re excited about the future and look forward to solutions that enable even deeper emotional expression through voice.”
E-commerce marketplace for small businesses and individual sellers.
AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.
Meesho's Voice customer support is part of this use case:
Related implementations across industries and use cases
Building voice AI in-house proved too complex. Now, agents resolve disputes and support calls for 4 million customers.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Rigid IVRs failed to naturally resolve surging warranty and order calls. Now, an AI voice agent handles live post-sales conversations.
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
16.5 hours to a first reply—on 9,500 inquiries a week. Launched the day before Black Friday, AI agents now close 42% without a human.
Workflows collapsed when staff changed roles. A meta-agent now turns plain-language descriptions into live agents—no AI team needed.
One customer, multiple policies, 60+ systems—consistency was out of reach. AI now keeps context intact across voice, WhatsApp, and chat.
Agents juggling fragmented systems and memory for life-safety calls. One platform + AI copilot cut onboarding from 6 weeks to 2.