Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
The world's largest PC manufacturer and a $62 billion technology powerhouse provides managed services to 25,000 enterprise customers globally.
Support agents relied on six disjointed mailboxes and a hardware-only tracking system that ignored software subscriptions. Creating a single case...
“Using the ServiceNow AI Platform, our Level 1 support agents now have smart answers at their fingertips and deliver faster, better services to our customers.”
Personal computers, smartphones, and data center infrastructure manufacturer.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Fixing defects in massive C++ systems took weeks. AI agents now run autonomous compile-test-fix loops, resolving issues in hours.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.
Bell’s 8,800 data silos stalled orders for days. A unified platform now cuts fulfillment to minutes and saves $1M via self-service.