Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
The world's largest PC manufacturer and a $62 billion technology powerhouse provides managed services to 25,000 enterprise customers globally.
Support agents relied on six disjointed mailboxes and a hardware-only tracking system that ignored software subscriptions. Creating a single case...
“Using the ServiceNow AI Platform, our Level 1 support agents now have smart answers at their fingertips and deliver faster, better services to our customers.”
Personal computers, smartphones, and data center infrastructure manufacturer.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
The world's largest PC manufacturer and a $62 billion technology powerhouse provides managed services to 25,000 enterprise customers globally.
Support agents relied on six disjointed mailboxes and a hardware-only tracking system that ignored software subscriptions. Creating a single case...
“Using the ServiceNow AI Platform, our Level 1 support agents now have smart answers at their fingertips and deliver faster, better services to our customers.”
Personal computers, smartphones, and data center infrastructure manufacturer.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Related implementations across industries and use cases
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Support relied on 13 fragmented systems. Now, AI predicts risks and proactively opens 72% of cases before clients notice.
Data scattered across 350 interfaces bottlenecked service. An autonomous AI agent now resolves 73% of cases using unified product manuals.
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.