Bespoke builds slowed AI scaling. A standardized framework now automates 65% of IT tickets and 100% of select order workflows.
A global IT services provider and one of the largest Microsoft Operator Connect partners, employing over 10,000 people.
The company needed to scale AI implementations for clients but struggled to balance rapid deployment with strict enterprise security and integration...
“We needed an agentic AI solution that was fast to deploy, seamlessly integrated with our existing tech stack, and highly secure. As a service provider, our priority is enabling AI use cases that maximize efficiency, automation, and performance for our clients. That’s why we built our agentic AI services using Microsoft Copilot Studio and Power Platform—a move that’s already delivering significant results.”
Global IT services and consulting provider for digital transformation and cloud.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Manual coding and RFP analysis slowed teams. AI agents in Teams now generate the drafts, achieving 73% code accuracy.
7,000 weekly tickets delayed by manual notes. AI now drafts instant summaries, slashing resolution time by 47%.
Rigid data views held teams back. Now, HR and sales query agents to spot labor patterns and draft proposals, cutting time to market by 50%.
Holiday bookings took an hour. AI agents now automate discovery and confirmation, cutting conversion to under 15 minutes.
Two-second search lags bottlenecked AI. Cutting retrieval to 10ms enabled fully autonomous sales outreach and CRM updates.
300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.