Legacy systems confined staff to PA suites. Now, employees trigger text-to-speech announcements from mobile devices on the terminal floor.
The world's busiest single-runway airport and second busiest in the UK handles over 950 daily departures across 230 global destinations.
The organization needed to broadcast critical information to international passengers in their native languages without increasing operational costs....
“The solution has proven to be a great success. For the first time ever, customers at the airport can be contacted irrespective of nationality, resulting in a new level of customer service. The solution also offered operational efficiency, allowing staff to interact directly with passengers on the floor rather than from the confines of a PA suite.”
International airport providing commercial aviation and passenger travel services.
AI-powered support automation platform for customer and employee helpdesk tasks.
Related implementations across industries and use cases
A 45% surge in assistance requests strained staff. AI on WhatsApp now fields queries instantly, freeing agents to focus on passengers.
Staff spent weeks manually chasing riders and verifying sites. Voice agents now complete thousands of calls in hours.
Language barriers locked out global tourists. AI now dubs expert guides into 22 languages, bypassing manual re-recording.
Standard text-to-speech made AI actors sound robotic. Now, 5,000 emotive voices allow brands to generate authentic ads in 30 languages.
Scaling required hiring talent. Instead, the team cloned a finance employee’s voice to host a daily four-hour hip-hop show.
Searching 4kg of paper manuals forced drivers to stop trains. Now, they query a secure AI assistant for instant, validated answers.
Aging CRMs and Excel sheets bottlenecked operations. Now, agents resolve calls in 1 minute and mobile workers query data via hands-free AI.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.