A 45% surge in assistance requests strained staff. AI on WhatsApp now fields queries instantly, freeing agents to focus on passengers.
The U.K.’s second-largest train operator runs 2,500 daily services to over 550 stations, serving 100 million journeys annually across a complex regional network.
A 45% surge in assistance requests for services like ramp deployment strained staff capacity. Manual booking via phone or email proved too slow for...
“A key driver for customer satisfaction is a reliable, seamless, friction-free journey.”
Passenger rail operator serving Northern England.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
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