Transportation & Logistics|Operations

Deliveroo
Automated voice outreach

Staff spent weeks manually chasing riders and verifying sites. Voice agents now complete thousands of calls in hours.

PublishedDec 1, 2025|2 months ago

Key results

Contact Rate
86%
Verification Success Rate
75%
Re-engagement Rate
30%

Result highlights

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The story

One of Europe’s largest on-demand delivery networks connects millions of consumers with over 176,000 local businesses across multiple regions and languages.

Rider applicants frequently dropped off during onboarding, requiring time-intensive manual outreach to re-engage them. Simultaneously, support teams...

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Quotes

The company

Online food and grocery delivery platform connecting local businesses with customers.

IndustryTransportation & Logistics
LocationLondon, ENG, GB
Employees1K-5K
Founded2013

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