AI case study

DeliverooAutomated voice outreach

Staff spent weeks manually chasing riders and verifying sites. Voice agents now complete thousands of calls in hours.

Published|4 months ago

Key results

Contact Rate
86%
Verification Success Rate
75%
Re-engagement Rate
30%

Result highlights

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The story

Context

One of Europe’s largest on-demand delivery networks connects millions of consumers with over 176,000 local businesses across multiple regions and languages.

Challenge

Rider applicants frequently dropped off during onboarding, requiring time-intensive manual outreach to re-engage them. Simultaneously, support teams...

Solution
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Quotes

Use case

Deliveroo's Automated voice outreach is part of this use case:

Talent Acquisition
63 case studies(+74% YoY)
Proven impact?
LowModerateVery Strong
4.4Moderate

The company

Online food and grocery delivery platform connecting local businesses with customers.

IndustryTransportation & Logistics
LocationLondon, ENG, GB
Employees1K-5K
Founded2013

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

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