Manual call reviews lacked scale and precision. Now, AI transcribes and analyzes sentiment, equipping agents to close sales faster.
A Latin American telecommunications leader and one of Brazil's largest multi-service operators, serving more than 96 percent of the country's population across over 2,000 cities.
The organization sought to improve sales performance without compromising its standard of customer service. Existing approaches lacked the analytical...
“Como parte de seu objetivo de melhorar as vendas mantendo um atendimento ao cliente de excelência, utiliza Verint Speech Analytics como base de uma visão e de uma estratégia centradas no cliente.”
Telecommunications provider offering mobile, broadband, and cable TV services.
AI-powered customer engagement and workforce optimization platform.
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