Manual monitoring obscured how remote partners pitched offers. Now, AI transcribes 150 call types to track compliance and refine pitches.
One of Latin America's largest telecommunications providers, serving 85 million subscribers across more than 2,000 Brazilian cities.
The organization relied on a manual call monitoring operation that provided only a simplified analysis of sales and customer journeys. This limited...
“Verint Speech Analytics, and now Verint Exact Transcription Bot, are crucial technologies to support our sales organization. They enable us to accurately and effectively identify critical elements during sales calls to guarantee compliance, ensure sales best practices are being applied, and verify that the customer experience is evolving alongside the sales process.”
Telecommunications provider offering mobile, broadband, and cable TV services.
AI-powered customer engagement and workforce optimization platform.
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