Legacy tools failed on complex queries. AI now guides 23,000 agents with instant answers, cutting handling time by 9%.
Brazil's leading telecommunications provider serves over 115 million users, including 65 million mobile subscribers and millions of fiber broadband customers.
Support teams handle 5.3 million monthly inquiries, a volume that overwhelmed legacy tools capable only of solving specific, predefined problems....
“The ability to implement new models is great. We can try a lot of things and change a lot using Azure OpenAI Service. Our ability to scale the solution very quickly might be most important.”
Fixed-line and mobile telecommunications services provider in Brazil.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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