A tax reform spike buried agents in 1,622 backlogged cases, each needing specialist input. Copilot put that knowledge in reach—backlog gone.
A Brazilian financial and operational platform serving more than 300,000 active customers, offering payments, collections, invoicing and financial management through omnichannel support across chat, WhatsApp, email, phone, social media and IVR.
As the customer base and product line expanded, an internally built support platform required growing maintenance effort and competed with investment...
“Our purpose was never simply to change systems. It was to protect and strengthen the value of our brand.”
Digital account and payment automation platform for small and medium businesses.
AI-powered customer service and employee experience software platform.
Asaas's Agent knowledge assistant is part of this use case:
Related implementations across industries and use cases
Agents drowned in ticket history and manual drafting as Yape scaled. Now Copilot summarizes, suggests, and writes—freeing them to connect.
Weeks-long approvals for new help articles delayed support. Now, AI agents instantly answer urgent questions using pre-approved content.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Agents drowned in ticket history and manual drafting as Yape scaled. Now Copilot summarizes, suggests, and writes—freeing them to connect.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Fund launches needed 3-4 weeks of manual research each. Teams linked internal data, and strategic questions once skipped got asked.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
A tax reform spike buried agents in 1,622 backlogged cases, each needing specialist input. Copilot put that knowledge in reach—backlog gone.
A Brazilian financial and operational platform serving more than 300,000 active customers, offering payments, collections, invoicing and financial management through omnichannel support across chat, WhatsApp, email, phone, social media and IVR.
As the customer base and product line expanded, an internally built support platform required growing maintenance effort and competed with investment...
“Our purpose was never simply to change systems. It was to protect and strengthen the value of our brand.”
Digital account and payment automation platform for small and medium businesses.
AI-powered customer service and employee experience software platform.
Asaas's Agent knowledge assistant is part of this use case:
Related implementations across industries and use cases
Agents drowned in ticket history and manual drafting as Yape scaled. Now Copilot summarizes, suggests, and writes—freeing them to connect.
Weeks-long approvals for new help articles delayed support. Now, AI agents instantly answer urgent questions using pre-approved content.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Agents drowned in ticket history and manual drafting as Yape scaled. Now Copilot summarizes, suggests, and writes—freeing them to connect.
Ticket transfers between teams delayed support. Now, AI routes queries by theme and surfaces suggested answers for human agents.
Quarterly compliance updates meant costly reshoots. Now scripts regenerate instantly — no cameras, no vendors, no delays.
Fund launches needed 3-4 weeks of manual research each. Teams linked internal data, and strategic questions once skipped got asked.
39 categories left shoppers guessing; support swamped with routine calls. Agentforce now covers the catalog, the cart, and what comes after.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.